We apologize for any inconvenience, due to our new billing system you will need to register for online access.
You will need your Account Number and most recent Invoice to complete the process.
Please see below then hit the "Got It!" Button to proceed to the New Customer Portal.
Cross Telephone values your privacy and strives to ensure that your interaction with this web site is a positive one. To better protect your privacy, this notice has been posted to explain our online information practices and the way information about you is collected and used.
I. Collection of Personal Information
This web site has been created for our mutual benefit. Accordingly, you may use this site to communicate with us, request information about Cross Telephone products and services, search and apply for Cross Telephone jobs, and register for contests, among other things. When you avail yourself of these services, you may voluntarily provide information to Cross Telephone. Typically, this information will include your name, email address and postal address. In addition, depending upon the service you access, the information collected by Cross Telephone might also include your telephone number, fax number, birth date, gender, credit card information, demographic information, occupation and information about your interests and behaviors.
Cross Telephone may also collect certain non-personally identifiable information when you visit our web site such as the type of operating system you use (e.g. Windows 2000, Macintosh OS), the type of browser you use (e.g. Internet Explorer, Netscape), and the domain name of your Internet service provider (e.g. America Online). In addition, in order to serve you better, Cross Telephone may log your preferences and other data when you visit our web site, as well as log other web sites you visit.
II. Privacy of Your Personal Information
Cross Telephone shall, within commercially reasonable standards, safeguard the personal information you provide to Cross Telephone from unauthorized access. Specifically, the information you provide to Cross Telephone on this web site will not be released to, shared with, sold, or otherwise made available to unaffiliated third-parties for commercial purposes or other purposes unrelated to your dealings with Cross Telephone, except with your permission, as ordered by a court of law, as required by applicable law, or to survey customer satisfaction. Cross Telephone does use outside vendors to ship or fulfill orders placed on our site and a credit card processing company to bill users for goods and services.
III. Use of Personal Information
Information that you provide to Cross Telephone may be used by Cross Telephone, its affiliates, or an authorized agent, to inform you about services and products that may interest you. You may be contacted by telephone, direct mail, or email about these services and products. For example, Cross Telephone occasionally directs emails to visitors who provide us with their email addresses for purposes such as receiving our email newsletters or notifying visitors that they have won a contest for which they registered. In some circumstances, the contact may come from an agent of Cross Telephone which has been entrusted specifically for such purposes. In that case, Cross Telephone will require its authorized agent to hold the information you have provided in confidence. Such agent will be prohibited from using your information for any purpose(s) other than that which has been approved by Cross Telephone. When registering for certain services and products, you will have a choice whether to receive email newsletters and/or other direct offerings from Cross Telephone or whether to opt-out and not receive such information from Cross Telephone.
IV. How to Opt-Out
If you have registered to receive Cross Telephone email newsletters, each email newsletter includes an "unsubscribe" link at the bottom of the newsletter. Simply click on this link or reply to the newsletter with the word "unsubscribe" as the subject of the reply, and you will no longer receive Cross Telephone emails, except at your subsequent direction.
V. Other Sites
Cross Telephone's web site contains links to other web sites. Cross Telephone is not responsible for the content or privacy policies of other web sites.
VI. Correcting and Updating Personal Information
You can edit your Cross Telephone account information at any time. You can also delete, add or renew features, subject to the corresponding charges, if any, by calling 1-800-828-6567 or *611 from your Cross Telephone wireless phone.
VII. Changes to Policy
Deposit Refund Policy
Deposits are held as a security on the account until good credit has been established.
Accounts are reviewed at the end of January and July.
Deposits are refunded to the customer’s account, regardless who pays the deposit, only when the following requirements are met.
- Service must be active for 12 months.
- Payment is due upon receipt of bill and no later than the 15th of each month.
- No Negative Activity
- No Returned Checks
- No Final Notices
Deposits are automatically applied to the customer’s account if the account is disconnected, once ALL long distance toll/remaining charges has been billed, usually within 60 days, any balance remaining will be refunded to the customer on the account.
Interest is paid on the deposit and applied quarterly to the account. This is shown on your bill under “OTHER CHARGES AND CREDITS” as “Interest on Deposit of $ amount for # days.”
Once a deposit is posted to a customer’s account, the customer will be able to see said deposit amount on their Cross Telephone or Cross Cable invoice.
Cross Telephone Company follows the 2005 FCC Broadband Policy which encourages broadband deployment of the public Internet by ensuring that consumers are entitled to (1) access the lawful Internet content of their choice, (2) run applications and use services of their choice, subject to the needs of law enforcement, (3) connect their choice of legal devices that do no harm to the network, and (4) competition among (a) network, (b) application and service and (c) content providers.
Cross Telephone Company’s lines and equipment are provided for use without discriminating on the public Internet content being delivered. Cross Telephone Company will provide a broadband network free from restriction on (1) content, (2) access to websites, (3) platforms, (4) the kinds of attached equipment, and (5) the modes of communication allowed while maintaining high quality network performance.
Network management policies are conspicuously posted on Cross Telephone Company’s web page. Should any changes to these policies arise because of regulatory, business, or other reasons, customers will be notified in their billing statements and on Cross Telephone Company’s web page with details of the changes.
Cross Telephone Company will provide connectivity to the public Internet directly or indirectly at reasonable rates and terms for the subscribers. Additionally, no part of this project is considered a closed network.
Cross Telephone Company reserves the right to manage its network to promote the use and enjoyment of the Internet for all customers. High speed bandwidth and other network resources are not unlimited and the speed of delivery of content to all users may be slowed during times of congestion. During these times, Cross Telephone Company will use reasonable network management practices that are consistent with industry standards and are minimally intrusive. Cross Telephone Company reserves the right to change its network management practices to address issues, as the internet continues to grow and evolve.
Backup Power for Home Phone Services During Power Outages
Some of our voice services may need a backup battery to avoid disruption of service, and to maintain the ability to call 911, during a power outage. This notice provides information on battery backup requirements and options for obtaining backup batteries.
Which services need a backup battery?
Voice services provided over our fiber optic or fixed wireless networks need a backup battery to operate during a power outage.
Voice services provided over our copper network are line-powered, so they do not require a backup battery to operate during a power outage.
Our fiber-to-the-home service uses Optical Network Terminals, or ONTs. Fiber customers with an indoor ONT will need a separate backup battery pack to power the ONT during a power outage. Some customers’ ONTs are installed on the outside of their home. Outdoor ONTs come with a backup battery pack installed, so fiber customers with an outdoor ONT do not need to buy a separate backup battery.
Our fixed wireless service uses Residential Gateways, or RGs and voice services may be delivered using the RG. Fixed wireless customers will need a separate backup battery pack to power the RG during a power outage.
What if I don’t have a backup battery?
For customers on our fiber network with an indoor ONT, and customers on our fixed wireless network who also purchase voice products, the service will not work when your home electricity is out. You would not be able to receive or make calls from your home phone, including calls to 911, unless you have a backup battery pack installed in your ONT or RG.
How do I get a backup battery?
You may buy or lease a backup battery pack from us or buy one from a third party.
What are my options for buying or leasing a backup battery?
If you want a backup battery pack for your home phone service, you have the option of buying or leasing one from us or buying one from a third party.
To buy or lease one from us:
Call us at 800-828-6567 or visit our office to talk to a customer service representative.
- Cost. The costs to purchase or lease are listed below.
- Delivery. If you want to install the backup solution yourself, we can ship the battery pack to you, or you may pick it up from us. If you would like our help installing the battery, we can bring it to your home for installation.
- Warranty. The manufacturer’s warranty information, if any, should be in the documentation included with the battery.
To buy one from a third party: You may buy a battery pack from an electronics retail store or an online retailer. You must buy the correct battery pack model to ensure proper function. See below for battery pack models. Which battery pack model do I need and how much does it cost?
Fixed wireless customers
Price to obtain battery pack from us:
$110 to buy
$5 monthly to lease
$170 to buy
$5 monthly to lease
Battery pack model:
Price to obtain an extended battery pack from us:
$135 to buy
$5 monthly to lease (must have CSN27U12V or compatible battery pack)
$170 to buy
$5 monthly to lease
How do I install a backup battery? Your backup battery pack should come with installation instructions. If you are not comfortable installing the battery pack yourself, contact us and we can help. There is no additional charge if we install a battery pack when we install your service. If we install a battery pack after your service has been installed, a service charge may apply.
How long will a battery power my phone? Backup batteries are expected to last at least 8 hours on standby power. If you feel that is not enough time, you may extend your standby power by purchasing one or more extended battery packs.
Will a battery power other services? Our backup battery pack does not provide power to any services other than our voice service. Home security systems, medical monitoring devices, and other equipment will not run on a home phone backup battery.
How do I care for and store my battery? Please follow the instructions included with your battery pack for proper use, storage, and care to ensure that it will function as needed during a power outage. If you do not store your batteries or battery pack correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. You should periodically, as described in the instructions included with your battery pack, remove and test your battery to verify both the operation of the backup battery and its condition.
Who is responsible for repairing or replacing the battery? If you buy either a battery or battery pack, either from us or from a third party, you will own the backup solution and will be responsible for the costs of repairing it or replacing it. If you lease a battery pack from us, we will own it and will be responsible for repairing it or replacing it (unless you cause the damage). Regardless of who owns it, you are responsible for ensuring proper use, storage, and care according to the manufacturer’s instructions, and you will be responsible for the costs to repair or replace it if it is damaged by any failure to follow those instructions.
How long do backup batteries last? A battery will not last forever and should be replaced at the interval suggested in the instructions included with the battery or when your device starts to make a loud beeping sound. That sound means that the battery is depleted and must be replaced. See the instructions above for purchase and replacement options.
FCC Public Files
Our online public file for the IPTV system is available at: Cross Cable Public File
For questions about our public file, contact us via email at: email@example.com or (918) 463-2921.
For questions about accessibility of our public file, contact us via email at firstname.lastname@example.org or (918) 463-2921.