Cross Voice Internet Phone
Cross Voice Internet Phone

(FAQs) Frequently Asked Questions

When is my bill due?

All bills are due by the 1st of the month. They will be considered delinquent and late notices will be generated if the bill is not paid by the 15th of the month, late fees will also apply. If an account is not paid, it is subject to being disconnected for non-payment. There is a Reconnection Fee if you account is in non-pay status.



How can I pay my bill?

We have many options for bill payment so that our customers can pay at any time!
- You can register online to pay with a debit or credit card.
- Call us at 1-800-828-6567 to pay with a check by phone.
- Drop off boxes located at our Stigler and Warner offices.
- You can come in to one of our offices during business hours (varies by location).



My Account has been suspended for Non-Payment, now what?

You will need to pay your account current in order to be reconnected. You can pay online, come in to one of our locations, or make a phone payment. It will take 24-48 hours for your services to be restored, and you will be charged a reconnection fee. If you were unable to pay the bill by the first of the following month, you will be required to pay the full balance on the account in order to be reconnected. *If your account is in Non-Pay status and you pay your bill online - you will need to call our office at 1-800-828-6567 and have a Customer Service Representative reconnect your services.



I didn't get my bill in the mail, who do I call?

You will want to call our Customer Service Department at 1-800-828-6567 and confirm your mailing address for accuracy. Our team can check your balance or take a payment at any time, even if you don't have your paper bill.



Cross Voice Internet Phone

Legal Notices

Below are quick links to common legal notices, to see all legal notices please visit our Legal page.

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Resources
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