My Cross Account

REMINDER

If your account is in Non-Pay status, you will need to call us at 1-800-828-6567 during business hours to have a representative reconnect your services.

Making a payment will not automatically reconnect your services.

If you are unsure about when your bill is due, please see the FAQ section below for more information regarding your Cross account.

BILL PAY

Pay Your Bill Online

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EMAIL

Access your @CrossTel email.

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LIFELINE

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SUPPORT

Service Issues?

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(FAQs) Frequently Asked Questions

When is my bill due?

All bills are due by the 1st of the month. They will be considered delinquent and late notices will be generated if the bill is not paid by the 15th of the month, late fees will also apply. If an account is not paid, it is subject to being disconnected for non-payment. There is a Reconnection Fee if you account is in non-pay status.

How can I pay my bill?

We have many options for bill payment so that our customers can pay at any time!
- You can register online to Manage your Cross Account on our customer portal. (Recommended)
- Automatic Bill Pay with Credit Card or Bank Account.
- Drop off boxes located at our Stigler and Warner offices.
- Mail Payment to: Cross Telephone, PO BOX 9, Warner OK 74469

I got a "Final Notice", but I paid my bill?

If you pay your bill after the 15th it is likely you will still recieve a Final Notice Letter. This happens because Final Notice Letters are generated and sent on the 15th of the month, so it likely that the letter was already on its way to you when you paid your bill.

I am getting Final Notice Calls.

We send automatic billing reminders to the contact number on your account when your bill is delinquent but before we disconnect the account for non-payment. These calls are to adivse you that your bill has not been paid and is subject for disconnection. To avoid these calls your bill must be paid by the 15th of the month.

My Account has been suspended for Non-Payment, now what?

You will need to pay your account current in order to be reconnected. It will take 24-48 hours for your services to be restored, and you will be charged a reconnection fee. If you were unable to pay the bill by the first of the following month, you will be required to pay the full balance on the account in order to be reconnected. *If your account is in Non-Pay status and you pay your bill online - you will need to call our office at 1-800-828-6567 and have a Customer Service Representative reconnect your services.

What happened to CrossTV?

Video technology is changing rapidly. As a company we have decided that we will no longer sell video services (CrossTV) to new customers. Effective September 30, 2023, we will not add any new video customers. We will continue to support our existing customers. If TV services are disconnected for any reason (including non-payment) the CrossTV service will be terminated and removed from the customer's bill.

This was a difficult decision and was not made lightly. Again, we will continue to support our existing video customers.

I didn't get my bill in the mail, what do I do?

You will want to call our Customer Service Department at 1-800-828-6567 and confirm your mailing address for accuracy. Our team can check your balance or take a payment at any time, even if you don't have your paper bill.

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