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LifeLine Customers,

What is Lifeline and how do I qualify?

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at LifelineSupport.org (click "Do I Qualify?").

The first step in receiving your LifeLine Discount on your Cross service is to apply through the National Verifier, the "Apply" link above will take you to the application website.
*Remember, only one LifeLine discount per household is allowed.

As a LifeLine service provider, we are here to help you through this process. Please call 1-800-828-6567 if you need assistance applying for, or recertifying your LifeLine Benefit.

We are aware the application and recertification process has changed for many of our customers, but we are here to help.

Cross Telephone LLC
1-800-828-6567

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EBBP Program transitions to ACP (Affordable Connectivity Program)

(Update 3/8/2022)

EBBP was launched by the Federal Communications Commission to help Americans stay connected during the Covid-19 pandemic. This program ended on December 30, 2021. The FCC is transitioning to a new program, the Affordable Connectivity Program (ACP) which began December 31, 2021.

The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. More Information available at ACPBenefit.org.

- The discount amount under the ACP will not change.
- You may change your service offering anytime.
- You will receive additional information if you need to take steps to retain your benefit after the transition period.

Please contact our Customer Support Department if you have any questions regarding this transition.

ACP Eligibility Graphic


Affordable Connectivity Program FAQs

How can I sign up for the Affordable Connectivity Program?
Please check the FCC website, ACPBenefit.org, regularly for the latest information.

Do I receive the funds directly each month?
No, the Affordable Connectivity Program provides a monthly discount on broadband service of up to $75 per eligible household on Tribal lands. We, like all participating broadband service providers, will receive the funds directly from the Affordable Connectivity Program.

Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?
Yes, the benefit is available to eligible new, prior, and existing customers of participating providers.

Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?
Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Affordable Connectivity Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home internet service that is supported through the Affordable Connectivity Program.

Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
A household may enroll in the Affordable Connectivity Program if its school participates in the Community Eligibility Provision or the household separately applied for and has been approved for benefits in the free and reduced price school lunch program or school breakfast program. If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision - such as through COVID-19 waivers extending the Seamless Summer Option (SSO) or Summer Food Service Program (SFSP) - then the household would not be eligible through the free and reduced price school lunch program or school breakfast program by virtue of an extension of the SSO or SFSP.

For a full list of ACP FAQs visit: ACP Consumer FAQs on the FCC's website.


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FCC Website Information ACPBenefit.org

We are proud to provide this program to new, existing & returning customers! Follow us on Social Media to get updates on the ACP Benefit initiative!

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