Notifications
This institution is an equal opportunity provider and employer.Rate Change
7/12/2023
The Oklahoma Corporation Commission has approved a rate increase on the Oklahoma Universal Service Fund rate. Effective August 1, 2023, the new rate will be $2.02 per month. The OUSF provides funding, in coordination with Federal Programs, for qualified Oklahoma schools, libraries, health care facilities, and rural telecommunications companies. Cross Telephone does not keep this money. We simply collect the funds and pass them on to the Oklahoma Universal Service Fund.
VoIP and 911 Service
There are circumstances that could prevent E911 service from being available to the Customer or could be in some ways limited by comparison to traditional E911 service. Circumstances that could potentially affect VoIP service are loss of electrical power, broadband connection fails, Customer is using a non-native telephone number, relocation of the Customer’s IP-compatible telephone or other equipment, and delays that may occur in making a Registered Location available in or through the Automatic Location Identification database . This list is not exhaustive. VoIP 911 calls may not connect to the Public Safety Answering Point (“PSAP”), or may improperly ring to the administrative line of the PSAP, which may not be staffed after hours, or by trained 911 operators. VoIP 911 calls may correctly connect to the PSAP, but not automatically transmit the user’s phone number and/or location information.
Cross Telephone Privacy Policy
Cross Telephone values your privacy and strives to ensure that your interaction with this web site is a positive one. To better protect your privacy, this notice has been posted to explain our online information practices and the way information about you is collected and used.
I. Collection of Personal Information
This web site has been created for our mutual benefit. Accordingly, you may use this site to communicate with us, request information about Cross Telephone products and services, search and apply for Cross Telephone jobs, and register for contests, among other things. When you avail yourself of these services, you may voluntarily provide information to Cross Telephone. Typically, this information will include your name, email address and postal address. In addition, depending upon the service you access, the information collected by Cross Telephone might also include your telephone number, fax number, birth date, gender, credit card information, demographic information, occupation and information about your interests and behaviors.
Cross Telephone may also collect certain non-personally identifiable information when you visit our web site such as the type of operating system you use (e.g. Windows 2000, Macintosh OS), the type of browser you use (e.g. Internet Explorer, Netscape), and the domain name of your Internet service provider (e.g. America Online). In addition, in order to serve you better, Cross Telephone may log your preferences and other data when you visit our web site, as well as log other web sites you visit.
II. Privacy of Your Personal Information
Cross Telephone shall, within commercially reasonable standards, safeguard the personal information you provide to Cross Telephone from unauthorized access. Specifically, the information you provide to Cross Telephone on this web site will not be released to, shared with, sold, or otherwise made available to unaffiliated third-parties for commercial purposes or other purposes unrelated to your dealings with Cross Telephone, except with your permission, as ordered by a court of law, as required by applicable law, or to survey customer satisfaction. Cross Telephone does use outside vendors to ship or fulfill orders placed on our site and a credit card processing company to bill users for goods and services.
III. Use of Personal Information
Information that you provide to Cross Telephone may be used by Cross Telephone, its affiliates, or an authorized agent, to inform you about services and products that may interest you. You may be contacted by telephone, direct mail, or email about these services and products. For example, Cross Telephone occasionally directs emails to visitors who provide us with their email addresses for purposes such as receiving our email newsletters or notifying visitors that they have won a contest for which they registered. In some circumstances, the contact may come from an agent of Cross Telephone which has been entrusted specifically for such purposes. In that case, Cross Telephone will require its authorized agent to hold the information you have provided in confidence. Such agent will be prohibited from using your information for any purpose(s) other than that which has been approved by Cross Telephone. When registering for certain services and products, you will have a choice whether to receive email newsletters and/or other direct offerings from Cross Telephone or whether to opt-out and not receive such information from Cross Telephone.
IV. How to Opt-Out
If you have registered to receive Cross Telephone email newsletters, each email newsletter includes an "unsubscribe" link at the bottom of the newsletter. Simply click on this link or reply to the newsletter with the word "unsubscribe" as the subject of the reply, and you will no longer receive Cross Telephone emails, except at your subsequent direction.
V. Other Sites
Cross Telephone's web site contains links to other web sites. Cross Telephone is not responsible for the content or privacy policies of other web sites.
VI. Correcting and Updating Personal Information
You can edit your Cross Telephone account information at any time. You can also delete, add or renew features, subject to the corresponding charges, if any, by calling 1-800-828-6567 or *611 from your Cross Telephone wireless phone.
VII. Changes to Policy
As technologies and business practices change, Cross Telephone may update this privacy policy from time to time. Visitors should review Cross Telephone's privacy policy from time to time for recent updates.
VIII. Questions
If you have questions, comments, or concerns regarding Cross Telephone's privacy policy, your use of the Cross Telephone web site, your receipt of Cross Telephone email newsletters, or the use or accuracy of information you have submitted to Cross Telephone, please feel free to contact us here.
I. Collection of Personal Information
This web site has been created for our mutual benefit. Accordingly, you may use this site to communicate with us, request information about Cross Telephone products and services, search and apply for Cross Telephone jobs, and register for contests, among other things. When you avail yourself of these services, you may voluntarily provide information to Cross Telephone. Typically, this information will include your name, email address and postal address. In addition, depending upon the service you access, the information collected by Cross Telephone might also include your telephone number, fax number, birth date, gender, credit card information, demographic information, occupation and information about your interests and behaviors.
Cross Telephone may also collect certain non-personally identifiable information when you visit our web site such as the type of operating system you use (e.g. Windows 2000, Macintosh OS), the type of browser you use (e.g. Internet Explorer, Netscape), and the domain name of your Internet service provider (e.g. America Online). In addition, in order to serve you better, Cross Telephone may log your preferences and other data when you visit our web site, as well as log other web sites you visit.
II. Privacy of Your Personal Information
Cross Telephone shall, within commercially reasonable standards, safeguard the personal information you provide to Cross Telephone from unauthorized access. Specifically, the information you provide to Cross Telephone on this web site will not be released to, shared with, sold, or otherwise made available to unaffiliated third-parties for commercial purposes or other purposes unrelated to your dealings with Cross Telephone, except with your permission, as ordered by a court of law, as required by applicable law, or to survey customer satisfaction. Cross Telephone does use outside vendors to ship or fulfill orders placed on our site and a credit card processing company to bill users for goods and services.
III. Use of Personal Information
Information that you provide to Cross Telephone may be used by Cross Telephone, its affiliates, or an authorized agent, to inform you about services and products that may interest you. You may be contacted by telephone, direct mail, or email about these services and products. For example, Cross Telephone occasionally directs emails to visitors who provide us with their email addresses for purposes such as receiving our email newsletters or notifying visitors that they have won a contest for which they registered. In some circumstances, the contact may come from an agent of Cross Telephone which has been entrusted specifically for such purposes. In that case, Cross Telephone will require its authorized agent to hold the information you have provided in confidence. Such agent will be prohibited from using your information for any purpose(s) other than that which has been approved by Cross Telephone. When registering for certain services and products, you will have a choice whether to receive email newsletters and/or other direct offerings from Cross Telephone or whether to opt-out and not receive such information from Cross Telephone.
IV. How to Opt-Out
If you have registered to receive Cross Telephone email newsletters, each email newsletter includes an "unsubscribe" link at the bottom of the newsletter. Simply click on this link or reply to the newsletter with the word "unsubscribe" as the subject of the reply, and you will no longer receive Cross Telephone emails, except at your subsequent direction.
V. Other Sites
Cross Telephone's web site contains links to other web sites. Cross Telephone is not responsible for the content or privacy policies of other web sites.
VI. Correcting and Updating Personal Information
You can edit your Cross Telephone account information at any time. You can also delete, add or renew features, subject to the corresponding charges, if any, by calling 1-800-828-6567 or *611 from your Cross Telephone wireless phone.
VII. Changes to Policy
As technologies and business practices change, Cross Telephone may update this privacy policy from time to time. Visitors should review Cross Telephone's privacy policy from time to time for recent updates.
VIII. Questions
If you have questions, comments, or concerns regarding Cross Telephone's privacy policy, your use of the Cross Telephone web site, your receipt of Cross Telephone email newsletters, or the use or accuracy of information you have submitted to Cross Telephone, please feel free to contact us here.
Acceptable Use Policy
As a provider of Internet access, Internet email, web site hosting, Google Apps, and other Internet-related services, Cross Telephone and CrossTel.net (“the Provider”) offers its subscribers (and their customers and users), the means to access and disseminate a wealth of information. The Provider respects that the Internet provides a forum for free and open discussion and dissemination of information. However, there are competing interests at issue. The Provider reserves the right to take certain preventative or corrective actions as deemed necessary. In order to protect these competing interests, the Provider has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement and is intended as a guide to the customer’s rights and obligations when utilizing the Provider’s services. This AUP will be revised from time to time. A customer’s use of the Provider’s services after changes to the AUP are posted on the Provider’s web site, www.cimtel.net, will constitute the customer’s acceptance of any changes to the AUP.
Email: Email accounts not accessed in 90 days will be archived for deletion. Once an email account has not been accessed in 120 days, that account will be purged from the system.
Email and Apps: Provider’s email platform, and certain other applications may be provided by third parties.. A customer’s use of third-party email or other applications may be governed by both Provider’s AUP and the third-party application provider’s AUP or terms of service, and subscribers are responsible for compliance with all AUPs or terms of service applicable to the service and applications being used. Prohibited Activities: When subscribers disseminate information through the Internet, they also must keep in mind that the Provider does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, information created and carried over the Provider’s network may reach a large number of people, including both subscribers and nonsubscribers of the Provider, possibly affecting other subscribers and may harm the Provider’s goodwill, business reputation, and operations. For these and other reasons, the Provider has developed an AUP to define prohibited activities:
Spamming: Spamming is sending unsolicited bulk and/or commercial messages over the Internet. It is harmful not only because of its negative impact on consumer attitudes toward the Provider, but also because it can overload the Provider’s network and disrupt service to the Provider’s subscribers. Such behavior could result in the Provider’s mailservers being blacklisted by various anti-spamming organizations subscribed to by other Internet service providers, thus denying the Provider’s subscribers access to other parts of the Internet. Also, creating, operating or maintaining an open SMTP relay is prohibited. The only acceptable method for creating and maintaining a mailing list for unsolicited commercial e-mail (UCE) or unsolicited bulk e-mail (UBE) is to have subscribers opt in to the list using secure sockets layer (SSL) authentication, or other means where the user can be positively identified by means of a digital “signature” and the user’s choice to receive the bulk or commercial mailings is clear. Opt-out lists, and double-negative lists are specifically prohibited. The existence of a “business relationship” between the entity sending and the individual receiving UCE or UBE is not an acceptable justification for the dissemination of UCE or UBE, unless the customer has specifically “opted-in” via verifiable SSL webpage or specific, verifiable request via e-mail. When a complaint is received, the Provider has the discretion to determine from all of the evidence whether the email recipients were from an acceptable “opt-in” email list. Maintainers of such bulk mailing lists are required to keep verifiable evidence, to include logs for SSL-verified opt-in webpages, or complete headers and text for e-mail requests for a period of 120 days after the addition of each e-mail address to the list. The maintainer of such lists must present this evidence to the Provider upon request. Any domains hosted by the Provider must have working, active mailboxes maintained for “abuse” and “postmaster” aliases. Failure of a responsible party in the company hosted to answer e- mail received by either the postmaster or abuse aliases shall be grounds for termination of the account concerned. The Provider proactively opposes spamming in all forms, and it is the Provider’s policy to immediately interrupt traffic in progress, and terminate subscriber service that may potentially pose harm to the Provider’s business reputation and operations. The Provider reserves the right to terminate, with or without notice, the account of any webhosted service whose website is advertised by or referred to in UCE or UBE. This activity, known as “spamvertising” or the site, known as a “spamvertised website” is specifically prohibited under the terms of this policy.
Intellectual Property Violations: Intellectual property violations include engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others.
We comply with the Online Copyright Infringement Liability Limitation Act of 1998 (“Act”). As required by the Act, we have adopted a policy to suspend or terminate services to account holders or subscribers who repeatedly infringe copyrights. We reserve the right to terminate service to a subscriber or account holder after receiving repeat notices of copyright infringement on the account. We accommodate and do not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC § 512(c)(2), we have filed with the United States Copyright Office the necessary designated agent information to facilitate notice of alleged online copyright infringement on our network. Our designated agent for notification of alleged copyright infringement and counter notification is:
JSI DMCA Agent
John Staurulakis, Inc.
7852 Walker Drive
Suite 200
Greenbelt, MD 20770
Phone: 301-459-7590
Email: copyright@crosstel.net
Obscene Speech or Materials: Obscene speech or materials can include using the Provider’s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. The Provider is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through the Provider’s network. Using the Provider’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language is also prohibited and grounds for immediate termination of the account concerned, as well as the release of all logs containing such language to the proper investigative government authorities.
Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks: Accessing illegally or without proper authorization, any computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). This includes any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity). Knowingly engaging in any activities that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any of the Provider customers or end-users whether on the Provider’s network or on another provider’s network. Accessing services not included or not paying for. This includes but is not limited to circumventing security, interfering with a service, overloading a service, disabling a host, encumbering disk space processors or other system resources.
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities: Distributing information regarding the creation of, and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment. The Provider may suspend activity of any account whose computer(s) have become infected by a worm or trojan horse type virus, causing the computer to generate unsolicited e-mails, or where the danger of infecting other users on the Provider’s network or any other network is present.
Facilitating a Violation of this AUP: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.
Export Control Violations: Exporting software over the Internet or otherwise to points outside the United States in violation of export control laws or regulations.
Usenet Groups: The Provider reserves the right not to accept postings or deliver messages from newsgroups where we have actual knowledge that the content of the newsgroup violates the Provider’s AUP.
Other Illegal Activities: Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Internet connections and all other services provided to the subscriber may only be used for lawful purposes. Transmission or storage of any information, data or material in violation of any U.S. Federal or state regulation or law is prohibited.
Other Activities: Engaging in activities, whether lawful or unlawful, that the Provider determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
IRC: The Provider does not allow, maintain, provide, nor support Internet Relay Chat services.
Account Security: You are also solely and fully responsible and liable for all activities that occur under your account. You have sole responsibility for ensuring that anyone who uses the Services through your account understands and complies with this AUP. You further acknowledge and agree that you are solely responsible and liable for any violations of the terms of this AUP, whether by you or by any other user of the Services through your account.
Grant of License: The Provider is granted world-wide, royalty free and non-exclusive license(s) to any content you submit or make available for inclusion on publicly accessible areas of Provider’s website (“the Site”). With respect to content, photos, graphics, audio or video you submit or make available for inclusion on publicly accessible areas you grant the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such content, photos, graphics, audio or video only for as long as you elect to continue to include such content, photos, graphics, audio or video and will terminate at the time you disconnect service.
Policy Enforcement: The Provider will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with this AUP or applicable law. When the Provider becomes aware of unauthorized activities, however, it may take any action to stop the unauthorized activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate. If such violation is a criminal offense, the Provider will notify the appropriate law enforcement department of such violation.
Third Party: It is a violation of this AUP for a subscriber to resell or redistribute Provider’s services, including via wi-fi hot spots, without Provider’s prior written consent. Any subscriber who, with Provider’s written consent, resells or redistributes Provider’s services is responsible for violations of this AUP by anyone receiving the services from the subscriber. The use of private IP addressing behind a public IP by a customer is done so at the customer’s risk. Any malicious activity originating from a public IP may result in the Provider shutting down that IP, regardless of the number of users behind that address. This can include any activity that impacts the Provider’s network or violates the Provider’s AUP and can result in an interruption of service. It is the responsibility of the customer to trace private IP traffic for, but not limited to, the enforcement of the provider’s Internet AUP and tracing illegal activity.
Privacy: The Provider also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, the Provider urges its subscribers to assume that all of their on-line communications are insecure. The Provider cannot take any responsibility for the security, accuracy, or delivery of information transmitted over the Provider’s facilities.
Legal: The Provider cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because the Provider cannot monitor or censor the Internet, and will not attempt to do so, the Provider cannot and does not accept any responsibility for damages or injury that result from information or communications on the Internet.
We hope this AUP is helpful in clarifying the obligations of Internet users, including the Provider and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to abuse@crosstel.net.
Deposit Refund Policy
Interest Rate 2023 = 4.28%
Deposits are held as a security on the account until good credit has been established.
Accounts are reviewed at the end of January and July.
Deposits are refunded to the customer’s account, regardless who pays the deposit, only when the following requirements are met.
- Service must be active for 12 months.
- Payment is due upon receipt of bill and no later than the 15th of each month.
- No Negative Activity
- No Returned Checks
- No Final Notices
Deposits are automatically applied to the customer’s account if the account is disconnected, once ALL long distance toll/remaining charges has been billed, usually within 60 days, any balance remaining will be refunded to the customer on the account.
Interest is paid on the deposit and applied quarterly to the account. This is shown on your bill under “OTHER CHARGES AND CREDITS” as “Interest on Deposit of $ amount for # days.”
Once a deposit is posted to a customer’s account, the customer will be able to see said deposit amount on their Cross Telephone or Cross Cable invoice.
Net Neutrality
CROSS TELEPHONE COMPANY
BROADBAND INTERNET SERVICE DISCLOSURES
Updated November 19, 2011
Consistent with FCC regulations, Cross Telephone Company provides this information about our broadband Internet access services. We call these services our “High Speed Internet Service.” We welcome questions or comments about this information. You may contact us at:
Cross Telephone
P.O. Box 9
704 3rd Ave.
Warner, OK 74469
918-463-2921
Email: staff@crosstel.net
NETWORK PRACTICES
General description. We provide a variety of High Speed Internet Service offerings to our residential and business customers. We provide the service over our broadband network and through our affiliates’ and third-parties’ fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.
Related documents and disclosures.
Use of our High Speed Internet Service is also governed by:
• Customer Agreement.
• High Speed Internet Service Overview, available on our Packages and Pricing page.
• Acceptable Use Policy, available on this page https://www.crosstel.net/pages-html/legal.html
Congestion management. We describe in this section network management practices used to address congestion on our network.
Congestion management practices used.
Network monitoring. We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet.
Types of traffic affected.Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device.
Purposes of congestion management practices.The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:
• Help us adapt and upgrade our network to maintain or improve network performance as demand for our High Speed Internet Service increases.
• Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video.
• Help us indentify potential bandwidth abusers who use substantially disproportionate amounts of bandwidth.
Congestion management criteria.
Network monitoring:Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our High Speed Internet Service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades. We upgrade our capacity when network usage equals 80% of network capacity.
Effects on end user experience: Periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth availability or speed during these times. Our congestion management technique does not manage congestion based on the online activities, protocols, or applications that a customer uses; it only focuses on the heaviest users in real time, so the periods of congestion typically tend to be very fleeting and sporadic. It is important to note that the effect of this technique is temporary and is unrelated to a customer’s aggregate monthly data usage. Rather, it is dynamic and based on prevailing network conditions as well as a customer’s data usage over a very recent period. Large bandwidth users on the network segments targeted by our congestion management techniques will potentially experience slower transmission speeds or reception rates for affected modems until the period of congestion ceases. In these circumstances, the actual end user experience will largely depend upon the particular application in use at the time.
Typical frequency of congestion:Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase most days from 8 p.m. to 2 a.m.
Application-Specific Practices.This section discloses any application-specific practices we use.
Management of specific protocols or protocol ports. To protect the security of our network and our customers, we block known hostile ports.
Modification of protocol fields. Not applicable.
Applications or classes of applications inhibited or favored.Not applicable.
Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network.
General restrictions. We place no general restrictions on lawful devices that a customer may connect to our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, a customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Fiber-To-The-Home (FTTH) equipment. We install an Optical Network Terminal (ONT) at the customer’s premises to enable use of our High Speed Internet Service delivered via our FTTH network. The ONT then connects via Category 5 cable to a Residential Gateway device (RG). The customer connects a computer or other Internet-enabled device to the RG through a Network Interface Card (NIC) for a wired connection or through a wireless antenna for a wireless device. We provide an RG to each High Speed Internet customer. Customers who wish to use a commercially available RG should consult our list of compatible devices. If a customer has a question about RG compatibility, the customer can contact us and we will help determine if there is a compatibility problem.
Digital Subscriber Line (DSL) equipment. To use our High Speed Internet Service delivered via DSL, a customer must have a DSL modem. The customer’s computer or other Internet-enabled device is connected to the DSL modem through a NIC for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices. We provide a DSL modem to each High Speed Internet customer. Customers who wish to use a commercially available DSL modem should consult our list of compatible devices. Customers may also obtain a wireless router from most local electronics stores. If a customer has a question about router compatibility, the customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Network and End User Security. This section provides a general description of the practices we use to maintain security of our network.
Practices used to ensure end user security, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Practices used to ensure security of the network, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We offer email and personal web site hosting. We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques.
PERFORMANCE CHARACTERISTICS
General Service Description. Through our High Speed Internet Service, we serve as a local Internet service provider. Our High Speed Internet Service enables residential and commercial subscribers to access all lawful content, applications, and services of their choice available on the Internet.
Service technology. We deliver our High Speed Internet Service by one of two service technologies – Fiber to the Home (FTTH) or Digital Subscriber Line (DSL).
FTTH. Our FTTH Internet service uses fiber optic lines, an Optical Network Terminal and a Residential Gateway device that connects to a Network Interface Card for a wired connection or through a wireless antenna for a wireless device. Parts of our FTTH network are shared, which means that customers may share upstream and downstream bandwidth with their neighbors.
DSL. Our DSL Internet service uses copper lines and a DSL compatible modem. The DSL modem connects to a customer’s computer or other Internet-enabled device through a Network Interface Card for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices.
Expected and actual speeds and latency:
Expected performance. We offer customers a variety of High Speed Internet Service levels. We provide a description of the expected maximum transfer speeds associated with each service level in our High Speed Internet Service Overview, available at https://www.crosstel.net/pages-html/crossilec.html.
Speed. The speeds we identify for each High Speed Internet Service level are the maximum upload and download speeds that customers are likely to experience. We provision our customers’ modems and engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more.
Latency. Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
Actual speed and latency performance. Actual speed and latency may vary depending upon network conditions and other factors. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC.
FTTH. The FCC has reported that customers of FTTH based broadband Internet services receive mean download speeds in excess of advertised speeds, with slightly higher speeds experienced during non-peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 17 milliseconds, increasing by an average of 18 milliseconds during peak hours.
DSL. The FCC has reported that customers of DSL-based broadband Internet services receive mean download speeds that are within 82% of advertised speeds during non-peak hours, and 77.5% of advertised speeds during peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 44 milliseconds, increasing by an average of 47 milliseconds during peak hours.
Suitability of the Service for Real-time Applications. Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us at staff@crosstel.net.
Specialized Services.
Specialized services offered to end users. We offer several managed services over our network, sharing network capacity with other high-speed Internet services. Managed services include Internet Protocol Television and dedicated bandwidth to high volume business users.
Effects of specialized services on availability and performance of broadband Internet access service. Because our Internet Protocol Television service uses the same network as our High Speed Internet Service, customers using both services simultaneously may experience slightly slower Internet speeds. This impact will be less apparent for customers using our fiber-to-the-home Internet service than for customers using our digital subscriber line network.
COMMERCIAL TERMS
Prices. Monthly prices for our High Speed Internet Service are available at https://www.crosstel.net/pages-html/crossilec.html.
Usage-based fees. Not applicable.
Fees for early termination. We may charge early termination fees under certain circumstances. See Customer Agreement.
Fees for additional network services. We offer additional e-mail accounts, static IP addresses, and web hosting for our residential customers. You can find fees for this service at https://www.crosstel.net/pages-html/crossilec.html.
Privacy Policies.
Inspection of network traffic.We routinely monitor network and traffic patterns.
Virus and Spam filtering: We filter e-mail and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Storage of network traffic information: Dynamic Host Configuration Protocol (DHCP) information is a code included in all network traffic that associates that traffic with a particular modem or residential gateway device sending or receiving the traffic. We store DHCP information for at least 1 year.
Provision of network traffic information to third parties: We do not disclose High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage our network; or (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law.
Use of network traffic information for non-network management purposes: We do not use network traffic information for non-network management purposes.
Redress Options.
Practices for resolving end-user and edge provider complaints and questions: End users or edge providers with complaints or questions relating to these disclosures should contact: staff@crosstel.net.
Questions: We will endeavor to answer questions promptly via e-mail or telephone.
Complaints: We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.
Copyright © 1911-2023 Cross Telephone, LLC. 1-800-828-6567
Email: Email accounts not accessed in 90 days will be archived for deletion. Once an email account has not been accessed in 120 days, that account will be purged from the system.
Email and Apps: Provider’s email platform, and certain other applications may be provided by third parties.. A customer’s use of third-party email or other applications may be governed by both Provider’s AUP and the third-party application provider’s AUP or terms of service, and subscribers are responsible for compliance with all AUPs or terms of service applicable to the service and applications being used. Prohibited Activities: When subscribers disseminate information through the Internet, they also must keep in mind that the Provider does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, information created and carried over the Provider’s network may reach a large number of people, including both subscribers and nonsubscribers of the Provider, possibly affecting other subscribers and may harm the Provider’s goodwill, business reputation, and operations. For these and other reasons, the Provider has developed an AUP to define prohibited activities:
Spamming: Spamming is sending unsolicited bulk and/or commercial messages over the Internet. It is harmful not only because of its negative impact on consumer attitudes toward the Provider, but also because it can overload the Provider’s network and disrupt service to the Provider’s subscribers. Such behavior could result in the Provider’s mailservers being blacklisted by various anti-spamming organizations subscribed to by other Internet service providers, thus denying the Provider’s subscribers access to other parts of the Internet. Also, creating, operating or maintaining an open SMTP relay is prohibited. The only acceptable method for creating and maintaining a mailing list for unsolicited commercial e-mail (UCE) or unsolicited bulk e-mail (UBE) is to have subscribers opt in to the list using secure sockets layer (SSL) authentication, or other means where the user can be positively identified by means of a digital “signature” and the user’s choice to receive the bulk or commercial mailings is clear. Opt-out lists, and double-negative lists are specifically prohibited. The existence of a “business relationship” between the entity sending and the individual receiving UCE or UBE is not an acceptable justification for the dissemination of UCE or UBE, unless the customer has specifically “opted-in” via verifiable SSL webpage or specific, verifiable request via e-mail. When a complaint is received, the Provider has the discretion to determine from all of the evidence whether the email recipients were from an acceptable “opt-in” email list. Maintainers of such bulk mailing lists are required to keep verifiable evidence, to include logs for SSL-verified opt-in webpages, or complete headers and text for e-mail requests for a period of 120 days after the addition of each e-mail address to the list. The maintainer of such lists must present this evidence to the Provider upon request. Any domains hosted by the Provider must have working, active mailboxes maintained for “abuse” and “postmaster” aliases. Failure of a responsible party in the company hosted to answer e- mail received by either the postmaster or abuse aliases shall be grounds for termination of the account concerned. The Provider proactively opposes spamming in all forms, and it is the Provider’s policy to immediately interrupt traffic in progress, and terminate subscriber service that may potentially pose harm to the Provider’s business reputation and operations. The Provider reserves the right to terminate, with or without notice, the account of any webhosted service whose website is advertised by or referred to in UCE or UBE. This activity, known as “spamvertising” or the site, known as a “spamvertised website” is specifically prohibited under the terms of this policy.
Intellectual Property Violations: Intellectual property violations include engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. We comply with the Online Copyright Infringement Liability Limitation Act of 1998 (“Act”). As required by the Act, we have adopted a policy to suspend or terminate services to account holders or subscribers who repeatedly infringe copyrights. We reserve the right to terminate service to a subscriber or account holder after receiving repeat notices of copyright infringement on the account. We accommodate and do not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act. In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC § 512(c)(2), we have filed with the United States Copyright Office the necessary designated agent information to facilitate notice of alleged online copyright infringement on our network. Our designated agent for notification of alleged copyright infringement and counter notification is:
JSI DMCA Agent
John Staurulakis, Inc.
7852 Walker Drive
Suite 200
Greenbelt, MD 20770
Phone: 301-459-7590
Email: copyright@crosstel.net
Obscene Speech or Materials: Obscene speech or materials can include using the Provider’s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. The Provider is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through the Provider’s network. Using the Provider’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language is also prohibited and grounds for immediate termination of the account concerned, as well as the release of all logs containing such language to the proper investigative government authorities.
Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks: Accessing illegally or without proper authorization, any computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). This includes any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity). Knowingly engaging in any activities that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any of the Provider customers or end-users whether on the Provider’s network or on another provider’s network. Accessing services not included or not paying for. This includes but is not limited to circumventing security, interfering with a service, overloading a service, disabling a host, encumbering disk space processors or other system resources.
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities: Distributing information regarding the creation of, and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment. The Provider may suspend activity of any account whose computer(s) have become infected by a worm or trojan horse type virus, causing the computer to generate unsolicited e-mails, or where the danger of infecting other users on the Provider’s network or any other network is present.
Facilitating a Violation of this AUP: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.
Export Control Violations: Exporting software over the Internet or otherwise to points outside the United States in violation of export control laws or regulations.
Usenet Groups: The Provider reserves the right not to accept postings or deliver messages from newsgroups where we have actual knowledge that the content of the newsgroup violates the Provider’s AUP.
Other Illegal Activities: Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software. Internet connections and all other services provided to the subscriber may only be used for lawful purposes. Transmission or storage of any information, data or material in violation of any U.S. Federal or state regulation or law is prohibited.
Other Activities: Engaging in activities, whether lawful or unlawful, that the Provider determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
IRC: The Provider does not allow, maintain, provide, nor support Internet Relay Chat services.
Account Security: You are also solely and fully responsible and liable for all activities that occur under your account. You have sole responsibility for ensuring that anyone who uses the Services through your account understands and complies with this AUP. You further acknowledge and agree that you are solely responsible and liable for any violations of the terms of this AUP, whether by you or by any other user of the Services through your account.
Grant of License: The Provider is granted world-wide, royalty free and non-exclusive license(s) to any content you submit or make available for inclusion on publicly accessible areas of Provider’s website (“the Site”). With respect to content, photos, graphics, audio or video you submit or make available for inclusion on publicly accessible areas you grant the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such content, photos, graphics, audio or video only for as long as you elect to continue to include such content, photos, graphics, audio or video and will terminate at the time you disconnect service.
Policy Enforcement: The Provider will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with this AUP or applicable law. When the Provider becomes aware of unauthorized activities, however, it may take any action to stop the unauthorized activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate. If such violation is a criminal offense, the Provider will notify the appropriate law enforcement department of such violation.
Third Party: It is a violation of this AUP for a subscriber to resell or redistribute Provider’s services, including via wi-fi hot spots, without Provider’s prior written consent. Any subscriber who, with Provider’s written consent, resells or redistributes Provider’s services is responsible for violations of this AUP by anyone receiving the services from the subscriber. The use of private IP addressing behind a public IP by a customer is done so at the customer’s risk. Any malicious activity originating from a public IP may result in the Provider shutting down that IP, regardless of the number of users behind that address. This can include any activity that impacts the Provider’s network or violates the Provider’s AUP and can result in an interruption of service. It is the responsibility of the customer to trace private IP traffic for, but not limited to, the enforcement of the provider’s Internet AUP and tracing illegal activity.
Privacy: The Provider also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, the Provider urges its subscribers to assume that all of their on-line communications are insecure. The Provider cannot take any responsibility for the security, accuracy, or delivery of information transmitted over the Provider’s facilities.
Legal: The Provider cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because the Provider cannot monitor or censor the Internet, and will not attempt to do so, the Provider cannot and does not accept any responsibility for damages or injury that result from information or communications on the Internet.
We hope this AUP is helpful in clarifying the obligations of Internet users, including the Provider and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to abuse@crosstel.net.
Deposit Refund Policy
Interest Rate 2023 = 4.28%
Deposits are held as a security on the account until good credit has been established.
Accounts are reviewed at the end of January and July.
Deposits are refunded to the customer’s account, regardless who pays the deposit, only when the following requirements are met.
- Service must be active for 12 months.
- Payment is due upon receipt of bill and no later than the 15th of each month.
- No Negative Activity
- No Returned Checks
- No Final Notices
Deposits are automatically applied to the customer’s account if the account is disconnected, once ALL long distance toll/remaining charges has been billed, usually within 60 days, any balance remaining will be refunded to the customer on the account.
Interest is paid on the deposit and applied quarterly to the account. This is shown on your bill under “OTHER CHARGES AND CREDITS” as “Interest on Deposit of $ amount for # days.”
Once a deposit is posted to a customer’s account, the customer will be able to see said deposit amount on their Cross Telephone or Cross Cable invoice.
Accounts are reviewed at the end of January and July.
Deposits are refunded to the customer’s account, regardless who pays the deposit, only when the following requirements are met.
- Service must be active for 12 months.
- Payment is due upon receipt of bill and no later than the 15th of each month.
- No Negative Activity
- No Returned Checks
- No Final Notices
Deposits are automatically applied to the customer’s account if the account is disconnected, once ALL long distance toll/remaining charges has been billed, usually within 60 days, any balance remaining will be refunded to the customer on the account.
Interest is paid on the deposit and applied quarterly to the account. This is shown on your bill under “OTHER CHARGES AND CREDITS” as “Interest on Deposit of $ amount for # days.”
Once a deposit is posted to a customer’s account, the customer will be able to see said deposit amount on their Cross Telephone or Cross Cable invoice.
Net Neutrality
CROSS TELEPHONE COMPANY
BROADBAND INTERNET SERVICE DISCLOSURES
Updated November 19, 2011
Consistent with FCC regulations, Cross Telephone Company provides this information about our broadband Internet access services. We call these services our “High Speed Internet Service.” We welcome questions or comments about this information. You may contact us at:
Cross Telephone
P.O. Box 9
704 3rd Ave.
Warner, OK 74469
918-463-2921
Email: staff@crosstel.net
NETWORK PRACTICES
General description. We provide a variety of High Speed Internet Service offerings to our residential and business customers. We provide the service over our broadband network and through our affiliates’ and third-parties’ fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.
Related documents and disclosures.
Use of our High Speed Internet Service is also governed by:
• Customer Agreement.
• High Speed Internet Service Overview, available on our Packages and Pricing page.
• Acceptable Use Policy, available on this page https://www.crosstel.net/pages-html/legal.html
Congestion management. We describe in this section network management practices used to address congestion on our network.
Congestion management practices used.
Network monitoring. We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet.
Types of traffic affected.Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device.
Purposes of congestion management practices.The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:
• Help us adapt and upgrade our network to maintain or improve network performance as demand for our High Speed Internet Service increases.
• Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video.
• Help us indentify potential bandwidth abusers who use substantially disproportionate amounts of bandwidth.
Congestion management criteria.
Network monitoring:Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our High Speed Internet Service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades. We upgrade our capacity when network usage equals 80% of network capacity.
Effects on end user experience: Periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth availability or speed during these times. Our congestion management technique does not manage congestion based on the online activities, protocols, or applications that a customer uses; it only focuses on the heaviest users in real time, so the periods of congestion typically tend to be very fleeting and sporadic. It is important to note that the effect of this technique is temporary and is unrelated to a customer’s aggregate monthly data usage. Rather, it is dynamic and based on prevailing network conditions as well as a customer’s data usage over a very recent period. Large bandwidth users on the network segments targeted by our congestion management techniques will potentially experience slower transmission speeds or reception rates for affected modems until the period of congestion ceases. In these circumstances, the actual end user experience will largely depend upon the particular application in use at the time.
Typical frequency of congestion:Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase most days from 8 p.m. to 2 a.m.
Application-Specific Practices.This section discloses any application-specific practices we use.
Management of specific protocols or protocol ports. To protect the security of our network and our customers, we block known hostile ports.
Modification of protocol fields. Not applicable.
Applications or classes of applications inhibited or favored.Not applicable.
Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network.
General restrictions. We place no general restrictions on lawful devices that a customer may connect to our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, a customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Fiber-To-The-Home (FTTH) equipment. We install an Optical Network Terminal (ONT) at the customer’s premises to enable use of our High Speed Internet Service delivered via our FTTH network. The ONT then connects via Category 5 cable to a Residential Gateway device (RG). The customer connects a computer or other Internet-enabled device to the RG through a Network Interface Card (NIC) for a wired connection or through a wireless antenna for a wireless device. We provide an RG to each High Speed Internet customer. Customers who wish to use a commercially available RG should consult our list of compatible devices. If a customer has a question about RG compatibility, the customer can contact us and we will help determine if there is a compatibility problem.
Digital Subscriber Line (DSL) equipment. To use our High Speed Internet Service delivered via DSL, a customer must have a DSL modem. The customer’s computer or other Internet-enabled device is connected to the DSL modem through a NIC for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices. We provide a DSL modem to each High Speed Internet customer. Customers who wish to use a commercially available DSL modem should consult our list of compatible devices. Customers may also obtain a wireless router from most local electronics stores. If a customer has a question about router compatibility, the customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Network and End User Security. This section provides a general description of the practices we use to maintain security of our network.
Practices used to ensure end user security, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Practices used to ensure security of the network, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We offer email and personal web site hosting. We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques.
PERFORMANCE CHARACTERISTICS
General Service Description. Through our High Speed Internet Service, we serve as a local Internet service provider. Our High Speed Internet Service enables residential and commercial subscribers to access all lawful content, applications, and services of their choice available on the Internet.
Service technology. We deliver our High Speed Internet Service by one of two service technologies – Fiber to the Home (FTTH) or Digital Subscriber Line (DSL).
FTTH. Our FTTH Internet service uses fiber optic lines, an Optical Network Terminal and a Residential Gateway device that connects to a Network Interface Card for a wired connection or through a wireless antenna for a wireless device. Parts of our FTTH network are shared, which means that customers may share upstream and downstream bandwidth with their neighbors.
DSL. Our DSL Internet service uses copper lines and a DSL compatible modem. The DSL modem connects to a customer’s computer or other Internet-enabled device through a Network Interface Card for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices.
Expected and actual speeds and latency:
Expected performance. We offer customers a variety of High Speed Internet Service levels. We provide a description of the expected maximum transfer speeds associated with each service level in our High Speed Internet Service Overview, available at https://www.crosstel.net/pages-html/crossilec.html.
Speed. The speeds we identify for each High Speed Internet Service level are the maximum upload and download speeds that customers are likely to experience. We provision our customers’ modems and engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more.
Latency. Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
Actual speed and latency performance. Actual speed and latency may vary depending upon network conditions and other factors. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC.
FTTH. The FCC has reported that customers of FTTH based broadband Internet services receive mean download speeds in excess of advertised speeds, with slightly higher speeds experienced during non-peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 17 milliseconds, increasing by an average of 18 milliseconds during peak hours.
DSL. The FCC has reported that customers of DSL-based broadband Internet services receive mean download speeds that are within 82% of advertised speeds during non-peak hours, and 77.5% of advertised speeds during peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 44 milliseconds, increasing by an average of 47 milliseconds during peak hours.
Suitability of the Service for Real-time Applications. Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us at staff@crosstel.net.
Specialized Services.
Specialized services offered to end users. We offer several managed services over our network, sharing network capacity with other high-speed Internet services. Managed services include Internet Protocol Television and dedicated bandwidth to high volume business users.
Effects of specialized services on availability and performance of broadband Internet access service. Because our Internet Protocol Television service uses the same network as our High Speed Internet Service, customers using both services simultaneously may experience slightly slower Internet speeds. This impact will be less apparent for customers using our fiber-to-the-home Internet service than for customers using our digital subscriber line network.
COMMERCIAL TERMS
Prices. Monthly prices for our High Speed Internet Service are available at https://www.crosstel.net/pages-html/crossilec.html.
Usage-based fees. Not applicable.
Fees for early termination. We may charge early termination fees under certain circumstances. See Customer Agreement.
Fees for additional network services. We offer additional e-mail accounts, static IP addresses, and web hosting for our residential customers. You can find fees for this service at https://www.crosstel.net/pages-html/crossilec.html.
Privacy Policies.
Inspection of network traffic.We routinely monitor network and traffic patterns.
Virus and Spam filtering: We filter e-mail and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Storage of network traffic information: Dynamic Host Configuration Protocol (DHCP) information is a code included in all network traffic that associates that traffic with a particular modem or residential gateway device sending or receiving the traffic. We store DHCP information for at least 1 year.
Provision of network traffic information to third parties: We do not disclose High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage our network; or (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law.
Use of network traffic information for non-network management purposes: We do not use network traffic information for non-network management purposes.
Redress Options.
Practices for resolving end-user and edge provider complaints and questions: End users or edge providers with complaints or questions relating to these disclosures should contact: staff@crosstel.net.
Questions: We will endeavor to answer questions promptly via e-mail or telephone.
Complaints: We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.
Copyright © 1911-2023 Cross Telephone, LLC. 1-800-828-6567
BROADBAND INTERNET SERVICE DISCLOSURES
Updated November 19, 2011
Consistent with FCC regulations, Cross Telephone Company provides this information about our broadband Internet access services. We call these services our “High Speed Internet Service.” We welcome questions or comments about this information. You may contact us at:
Cross Telephone
P.O. Box 9
704 3rd Ave.
Warner, OK 74469
918-463-2921
Email: staff@crosstel.net
NETWORK PRACTICES
General description. We provide a variety of High Speed Internet Service offerings to our residential and business customers. We provide the service over our broadband network and through our affiliates’ and third-parties’ fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.
Related documents and disclosures.
Use of our High Speed Internet Service is also governed by:
• Customer Agreement.
• High Speed Internet Service Overview, available on our Packages and Pricing page.
• Acceptable Use Policy, available on this page https://www.crosstel.net/pages-html/legal.html
Congestion management. We describe in this section network management practices used to address congestion on our network.
Congestion management practices used.
Network monitoring. We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet.
Types of traffic affected.Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device.
Purposes of congestion management practices.The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:
• Help us adapt and upgrade our network to maintain or improve network performance as demand for our High Speed Internet Service increases.
• Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video.
• Help us indentify potential bandwidth abusers who use substantially disproportionate amounts of bandwidth.
Congestion management criteria.
Network monitoring:Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our High Speed Internet Service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades. We upgrade our capacity when network usage equals 80% of network capacity.
Effects on end user experience: Periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth availability or speed during these times. Our congestion management technique does not manage congestion based on the online activities, protocols, or applications that a customer uses; it only focuses on the heaviest users in real time, so the periods of congestion typically tend to be very fleeting and sporadic. It is important to note that the effect of this technique is temporary and is unrelated to a customer’s aggregate monthly data usage. Rather, it is dynamic and based on prevailing network conditions as well as a customer’s data usage over a very recent period. Large bandwidth users on the network segments targeted by our congestion management techniques will potentially experience slower transmission speeds or reception rates for affected modems until the period of congestion ceases. In these circumstances, the actual end user experience will largely depend upon the particular application in use at the time.
Typical frequency of congestion:Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase most days from 8 p.m. to 2 a.m.
Application-Specific Practices.This section discloses any application-specific practices we use.
Management of specific protocols or protocol ports. To protect the security of our network and our customers, we block known hostile ports.
Modification of protocol fields. Not applicable.
Applications or classes of applications inhibited or favored.Not applicable.
Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network.
General restrictions. We place no general restrictions on lawful devices that a customer may connect to our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, a customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Fiber-To-The-Home (FTTH) equipment. We install an Optical Network Terminal (ONT) at the customer’s premises to enable use of our High Speed Internet Service delivered via our FTTH network. The ONT then connects via Category 5 cable to a Residential Gateway device (RG). The customer connects a computer or other Internet-enabled device to the RG through a Network Interface Card (NIC) for a wired connection or through a wireless antenna for a wireless device. We provide an RG to each High Speed Internet customer. Customers who wish to use a commercially available RG should consult our list of compatible devices. If a customer has a question about RG compatibility, the customer can contact us and we will help determine if there is a compatibility problem.
Digital Subscriber Line (DSL) equipment. To use our High Speed Internet Service delivered via DSL, a customer must have a DSL modem. The customer’s computer or other Internet-enabled device is connected to the DSL modem through a NIC for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices. We provide a DSL modem to each High Speed Internet customer. Customers who wish to use a commercially available DSL modem should consult our list of compatible devices. Customers may also obtain a wireless router from most local electronics stores. If a customer has a question about router compatibility, the customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Network and End User Security. This section provides a general description of the practices we use to maintain security of our network. Practices used to ensure end user security, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Practices used to ensure security of the network, including triggering conditions.
Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We offer email and personal web site hosting. We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques.
PERFORMANCE CHARACTERISTICS
General Service Description. Through our High Speed Internet Service, we serve as a local Internet service provider. Our High Speed Internet Service enables residential and commercial subscribers to access all lawful content, applications, and services of their choice available on the Internet.
Service technology. We deliver our High Speed Internet Service by one of two service technologies – Fiber to the Home (FTTH) or Digital Subscriber Line (DSL).
FTTH. Our FTTH Internet service uses fiber optic lines, an Optical Network Terminal and a Residential Gateway device that connects to a Network Interface Card for a wired connection or through a wireless antenna for a wireless device. Parts of our FTTH network are shared, which means that customers may share upstream and downstream bandwidth with their neighbors.
DSL. Our DSL Internet service uses copper lines and a DSL compatible modem. The DSL modem connects to a customer’s computer or other Internet-enabled device through a Network Interface Card for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices.
Expected and actual speeds and latency:
Expected performance. We offer customers a variety of High Speed Internet Service levels. We provide a description of the expected maximum transfer speeds associated with each service level in our High Speed Internet Service Overview, available at https://www.crosstel.net/pages-html/crossilec.html.
Speed. The speeds we identify for each High Speed Internet Service level are the maximum upload and download speeds that customers are likely to experience. We provision our customers’ modems and engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more.
Latency. Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
Actual speed and latency performance. Actual speed and latency may vary depending upon network conditions and other factors. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC.
FTTH. The FCC has reported that customers of FTTH based broadband Internet services receive mean download speeds in excess of advertised speeds, with slightly higher speeds experienced during non-peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 17 milliseconds, increasing by an average of 18 milliseconds during peak hours.
DSL. The FCC has reported that customers of DSL-based broadband Internet services receive mean download speeds that are within 82% of advertised speeds during non-peak hours, and 77.5% of advertised speeds during peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 44 milliseconds, increasing by an average of 47 milliseconds during peak hours.
Suitability of the Service for Real-time Applications. Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us at staff@crosstel.net.
Specialized Services.
Specialized services offered to end users. We offer several managed services over our network, sharing network capacity with other high-speed Internet services. Managed services include Internet Protocol Television and dedicated bandwidth to high volume business users.
Effects of specialized services on availability and performance of broadband Internet access service. Because our Internet Protocol Television service uses the same network as our High Speed Internet Service, customers using both services simultaneously may experience slightly slower Internet speeds. This impact will be less apparent for customers using our fiber-to-the-home Internet service than for customers using our digital subscriber line network.
COMMERCIAL TERMS
Prices. Monthly prices for our High Speed Internet Service are available at https://www.crosstel.net/pages-html/crossilec.html.
Usage-based fees. Not applicable.
Fees for early termination. We may charge early termination fees under certain circumstances. See Customer Agreement.
Fees for additional network services. We offer additional e-mail accounts, static IP addresses, and web hosting for our residential customers. You can find fees for this service at https://www.crosstel.net/pages-html/crossilec.html.
Privacy Policies.
Inspection of network traffic.We routinely monitor network and traffic patterns.
Virus and Spam filtering: We filter e-mail and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Storage of network traffic information: Dynamic Host Configuration Protocol (DHCP) information is a code included in all network traffic that associates that traffic with a particular modem or residential gateway device sending or receiving the traffic. We store DHCP information for at least 1 year.
Provision of network traffic information to third parties: We do not disclose High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage our network; or (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law.
Use of network traffic information for non-network management purposes: We do not use network traffic information for non-network management purposes.
Redress Options.
Practices for resolving end-user and edge provider complaints and questions: End users or edge providers with complaints or questions relating to these disclosures should contact: staff@crosstel.net.
Questions: We will endeavor to answer questions promptly via e-mail or telephone.
Complaints: We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.
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