Cross Telephone values your privacy and strives to ensure that your interaction with this web site is a positive one. To better protect your privacy, this notice has been posted to explain our online information practices and the way information about you is collected and used.
I. Collection of Personal Information
This web site has been created for our mutual benefit. Accordingly, you may use this site to communicate with us, request information about Cross Telephone products and services, search and apply for Cross Telephone jobs, and register for contests, among other things. When you avail yourself of these services, you may voluntarily provide information to Cross Telephone. Typically, this information will include your name, email address and postal address. In addition, depending upon the service you access, the information collected by Cross Telephone might also include your telephone number, fax number, birth date, gender, credit card information, demographic information, occupation and information about your interests and behaviors.
Cross Telephone may also collect certain non-personally identifiable information when you visit our web site such as the type of operating system you use (e.g. Windows 2000, Macintosh OS), the type of browser you use (e.g. Internet Explorer, Netscape), and the domain name of your Internet service provider (e.g. America Online). In addition, in order to serve you better, Cross Telephone may log your preferences and other data when you visit our web site, as well as log other web sites you visit.
II. Privacy of Your Personal Information
Cross Telephone shall, within commercially reasonable standards, safeguard the personal information you provide to Cross Telephone from unauthorized access. Specifically, the information you provide to Cross Telephone on this web site will not be released to, shared with, sold, or otherwise made available to unaffiliated third-parties for commercial purposes or other purposes unrelated to your dealings with Cross Telephone, except with your permission, as ordered by a court of law, as required by applicable law, or to survey customer satisfaction. Cross Telephone does use outside vendors to ship or fulfill orders placed on our site and a credit card processing company to bill users for goods and services.
III. Use of Personal Information
Information that you provide to Cross Telephone may be used by Cross Telephone, its affiliates, or an authorized agent, to inform you about services and products that may interest you. You may be contacted by telephone, direct mail, or email about these services and products. For example, Cross Telephone occasionally directs emails to visitors who provide us with their email addresses for purposes such as receiving our email newsletters or notifying visitors that they have won a contest for which they registered. In some circumstances, the contact may come from an agent of Cross Telephone which has been entrusted specifically for such purposes. In that case, Cross Telephone will require its authorized agent to hold the information you have provided in confidence. Such agent will be prohibited from using your information for any purpose(s) other than that which has been approved by Cross Telephone. When registering for certain services and products, you will have a choice whether to receive email newsletters and/or other direct offerings from Cross Telephone or whether to opt-out and not receive such information from Cross Telephone.
IV. How to Opt-Out
If you have registered to receive Cross Telephone email newsletters, each email newsletter includes an "unsubscribe" link at the bottom of the newsletter. Simply click on this link or reply to the newsletter with the word "unsubscribe" as the subject of the reply, and you will no longer receive Cross Telephone emails, except at your subsequent direction.
V. Other Sites
Cross Telephone's web site contains links to other web sites. Cross Telephone is not responsible for the content or privacy policies of other web sites.
VI. Correcting and Updating Personal Information
You can edit your Cross Telephone account information at any time. You can also delete, add or renew features, subject to the corresponding charges, if any, by calling 1-800-828-6567 or *611 from your Cross Telephone wireless phone.
VII. Changes to Policy
Deposit Refund Policy
Deposits are held as a security on the account until good credit has been established.
Accounts are reviewed at the end of January and July.
Deposits are refunded to the customer’s account, regardless who pays the deposit, only when the following requirements are met.
- Service must be active for 12 months.
- Payment is due upon receipt of bill and no later than the 15th of each month.
- No Negative Activity
- No Returned Checks
- No Final Notices
Deposits are automatically applied to the customer’s account if the account is disconnected, once ALL long distance toll/remaining charges has been billed, usually within 60 days, any balance remaining will be refunded to the customer on the account.
Interest is paid on the deposit and applied quarterly to the account. This is shown on your bill under “OTHER CHARGES AND CREDITS” as “Interest on Deposit of $ amount for # days.”
Once a deposit is posted to a customer’s account, the customer will be able to see said deposit amount on their Cross Telephone or Cross Cable invoice.
CROSS TELEPHONE COMPANY
BROADBAND INTERNET SERVICE DISCLOSURES
Updated November 19, 2011
Consistent with FCC regulations, Cross Telephone Company provides this information about our broadband Internet access services. We call these services our “High Speed Internet Service.” We welcome questions or comments about this information. You may contact us at:
NETWORK PRACTICES General description. We provide a variety of High Speed Internet Service offerings to our residential and business customers. We provide the service over our broadband network and through our affiliates’ and third-parties’ fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.
Related documents and disclosures. Use of our High Speed Internet Service is also governed by:
• Customer Agreement.
• High Speed Internet Service Overview, available at www.crosstel.net/warner/internet/speeds.html
• Acceptable Use Policy, available at www.crosstel.net/aup.html
Congestion management. We describe in this section network management practices used to address congestion on our network.
Congestion management practices used. Network monitoring. We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet.
Types of traffic affected.Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device. Purposes of congestion management practices.The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:
• Help us adapt and upgrade our network to maintain or improve network performance as demand for our High Speed Internet Service increases.
• Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video.
• Help us indentify potential bandwidth abusers who use substantially disproportionate amounts of bandwidth.
Congestion management criteria. Network monitoring:Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our High Speed Internet Service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades. We upgrade our capacity when network usage equals 80% of network capacity.
Effects on end user experience: Periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth availability or speed during these times. Our congestion management technique does not manage congestion based on the online activities, protocols, or applications that a customer uses; it only focuses on the heaviest users in real time, so the periods of congestion typically tend to be very fleeting and sporadic. It is important to note that the effect of this technique is temporary and is unrelated to a customer’s aggregate monthly data usage. Rather, it is dynamic and based on prevailing network conditions as well as a customer’s data usage over a very recent period. Large bandwidth users on the network segments targeted by our congestion management techniques will potentially experience slower transmission speeds or reception rates for affected modems until the period of congestion ceases. In these circumstances, the actual end user experience will largely depend upon the particular application in use at the time.
Typical frequency of congestion:Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase most days from 8 p.m. to 2 a.m.
Application-Specific Practices.This section discloses any application-specific practices we use.
Management of specific protocols or protocol ports. To protect the security of our network and our customers, we block known hostile ports.
Modification of protocol fields. Not applicable.
Applications or classes of applications inhibited or favored.Not applicable.
Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network.
General restrictions. We place no general restrictions on lawful devices that a customer may connect to our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, a customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Fiber-To-The-Home (FTTH) equipment. We install an Optical Network Terminal (ONT) at the customer’s premises to enable use of our High Speed Internet Service delivered via our FTTH network. The ONT then connects via Category 5 cable to a Residential Gateway device (RG). The customer connects a computer or other Internet-enabled device to the RG through a Network Interface Card (NIC) for a wired connection or through a wireless antenna for a wireless device. We provide an RG to each High Speed Internet customer. Customers who wish to use a commercially available RG should consult our list of compatible devices. If a customer has a question about RG compatibility, the customer can contact us and we will help determine if there is a compatibility problem.
Digital Subscriber Line (DSL) equipment. To use our High Speed Internet Service delivered via DSL, a customer must have a DSL modem. The customer’s computer or other Internet-enabled device is connected to the DSL modem through a NIC for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices. We provide a DSL modem to each High Speed Internet customer. Customers who wish to use a commercially available DSL modem should consult our list of compatible devices. Customers may also obtain a wireless router from most local electronics stores. If a customer has a question about router compatibility, the customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.
Network and End User Security. This section provides a general description of the practices we use to maintain security of our network.
Practices used to ensure end user security, including triggering conditions. Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Practices used to ensure security of the network, including triggering conditions. Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.
Virus and spam filtering: We offer email and personal web site hosting. We filter email and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques.
PERFORMANCE CHARACTERISTICS General Service Description. Through our High Speed Internet Service, we serve as a local Internet service provider. Our High Speed Internet Service enables residential and commercial subscribers to access all lawful content, applications, and services of their choice available on the Internet.
Service technology. We deliver our High Speed Internet Service by one of two service technologies – Fiber to the Home (FTTH) or Digital Subscriber Line (DSL).
FTTH. Our FTTH Internet service uses fiber optic lines, an Optical Network Terminal and a Residential Gateway device that connects to a Network Interface Card for a wired connection or through a wireless antenna for a wireless device. Parts of our FTTH network are shared, which means that customers may share upstream and downstream bandwidth with their neighbors.
DSL. Our DSL Internet service uses copper lines and a DSL compatible modem. The DSL modem connects to a customer’s computer or other Internet-enabled device through a Network Interface Card for a wired connection. Some DSL modems can also transmit a Wi-Fi signal for connecting wireless devices to our network. For DSL modems that do not transmit a Wi-Fi signal, a customer can attach a wireless router to the DSL modem for connecting wireless devices.
Expected and actual speeds and latency: Expected performance. We offer customers a variety of High Speed Internet Service levels. We provide a description of the expected maximum transfer speeds associated with each service level in our High Speed Internet Service Overview, available at https://www.crosstel.net/pages-html/crossilec.html.
Speed. The speeds we identify for each High Speed Internet Service level are the maximum upload and download speeds that customers are likely to experience. We provision our customers’ modems and engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more.
Latency. Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
Actual speed and latency performance. Actual speed and latency may vary depending upon network conditions and other factors. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC.
FTTH. The FCC has reported that customers of FTTH based broadband Internet services receive mean download speeds in excess of advertised speeds, with slightly higher speeds experienced during non-peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 17 milliseconds, increasing by an average of 18 milliseconds during peak hours.
DSL. The FCC has reported that customers of DSL-based broadband Internet services receive mean download speeds that are within 82% of advertised speeds during non-peak hours, and 77.5% of advertised speeds during peak hours. In addition, the FCC has reported that these same customers experience average latency delays of 44 milliseconds, increasing by an average of 47 milliseconds during peak hours.
Suitability of the Service for Real-time Applications. Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us at firstname.lastname@example.org.
Specialized Services. Specialized services offered to end users. We offer several managed services over our network, sharing network capacity with other high-speed Internet services. Managed services include Internet Protocol Television and dedicated bandwidth to high volume business users.
Effects of specialized services on availability and performance of broadband Internet access service. Because our Internet Protocol Television service uses the same network as our High Speed Internet Service, customers using both services simultaneously may experience slightly slower Internet speeds. This impact will be less apparent for customers using our fiber-to-the-home Internet service than for customers using our digital subscriber line network.
COMMERCIAL TERMS Prices. Monthly prices for our High Speed Internet Service are available at https://www.crosstel.net/pages-html/crossilec.html. Usage-based fees. Not applicable.
Fees for early termination. We may charge early termination fees under certain circumstances. See Customer Agreement.
Fees for additional network services. We offer additional e-mail accounts, static IP addresses, and web hosting for our residential customers. You can find fees for this service at https://www.crosstel.net/pages-html/crossilec.html.
Privacy Policies. Inspection of network traffic.We routinely monitor network and traffic patterns.
Virus and Spam filtering: We filter e-mail and website traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.
Storage of network traffic information: Dynamic Host Configuration Protocol (DHCP) information is a code included in all network traffic that associates that traffic with a particular modem or residential gateway device sending or receiving the traffic. We store DHCP information for at least 1 year.
Provision of network traffic information to third parties: We do not disclose High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage our network; or (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law.
Use of network traffic information for non-network management purposes: We do not use network traffic information for non-network management purposes.
Redress Options. Practices for resolving end-user and edge provider complaints and questions: End users or edge providers with complaints or questions relating to these disclosures should contact: email@example.com.
Questions: We will endeavor to answer questions promptly via e-mail or telephone.
Complaints: We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.
Backup Power for Home Phone Services During Power Outages
Some of our voice services may need a backup battery to avoid disruption of service, and to maintain the ability to call 911, during a power outage. This notice provides information on battery backup requirements and options for obtaining backup batteries.
Which services need a backup battery?
Voice services provided over our fiber optic or fixed wireless networks need a backup battery to operate during a power outage.
Voice services provided over our copper network are line-powered, so they do not require a backup battery to operate during a power outage.
Our fiber-to-the-home service uses Optical Network Terminals, or ONTs. Fiber customers with an indoor ONT will need a separate backup battery pack to power the ONT during a power outage. Some customers’ ONTs are installed on the outside of their home. Outdoor ONTs come with a backup battery pack installed, so fiber customers with an outdoor ONT do not need to buy a separate backup battery.
Our fixed wireless service uses Residential Gateways, or RGs and voice services may be delivered using the RG. Fixed wireless customers will need a separate backup battery pack to power the RG during a power outage.
What if I don’t have a backup battery?
For customers on our fiber network with an indoor ONT, and customers on our fixed wireless network who also purchase voice products, the service will not work when your home electricity is out. You would not be able to receive or make calls from your home phone, including calls to 911, unless you have a backup battery pack installed in your ONT or RG.
How do I get a backup battery?
You may buy or lease a backup battery pack from us or buy one from a third party.
What are my options for buying or leasing a backup battery?
If you want a backup battery pack for your home phone service, you have the option of buying or leasing one from us or buying one from a third party.
To buy or lease one from us:
Call us at 800-828-6567 or visit our office to talk to a customer service representative.
- Cost. The costs to purchase or lease are listed below.
- Delivery. If you want to install the backup solution yourself, we can ship the battery pack to you, or you may pick it up from us. If you would like our help installing the battery, we can bring it to your home for installation.
- Warranty. The manufacturer’s warranty information, if any, should be in the documentation included with the battery.
To buy one from a third party: You may buy a battery pack from an electronics retail store or an online retailer. You must buy the correct battery pack model to ensure proper function. See below for battery pack models. Which battery pack model do I need and how much does it cost?
Fixed wireless customers
Price to obtain battery pack from us:
$110 to buy
$5 monthly to lease
$170 to buy
$5 monthly to lease
Battery pack model:
Price to obtain an extended battery pack from us:
$135 to buy
$5 monthly to lease (must have CSN27U12V or compatible battery pack)
$170 to buy
$5 monthly to lease
How do I install a backup battery? Your backup battery pack should come with installation instructions. If you are not comfortable installing the battery pack yourself, contact us and we can help. There is no additional charge if we install a battery pack when we install your service. If we install a battery pack after your service has been installed, a service charge may apply.
How long will a battery power my phone? Backup batteries are expected to last at least 8 hours on standby power. If you feel that is not enough time, you may extend your standby power by purchasing one or more extended battery packs.
Will a battery power other services? Our backup battery pack does not provide power to any services other than our voice service. Home security systems, medical monitoring devices, and other equipment will not run on a home phone backup battery.
How do I care for and store my battery? Please follow the instructions included with your battery pack for proper use, storage, and care to ensure that it will function as needed during a power outage. If you do not store your batteries or battery pack correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. You should periodically, as described in the instructions included with your battery pack, remove and test your battery to verify both the operation of the backup battery and its condition.
Who is responsible for repairing or replacing the battery? If you buy either a battery or battery pack, either from us or from a third party, you will own the backup solution and will be responsible for the costs of repairing it or replacing it. If you lease a battery pack from us, we will own it and will be responsible for repairing it or replacing it (unless you cause the damage). Regardless of who owns it, you are responsible for ensuring proper use, storage, and care according to the manufacturer’s instructions, and you will be responsible for the costs to repair or replace it if it is damaged by any failure to follow those instructions.
How long do backup batteries last? A battery will not last forever and should be replaced at the interval suggested in the instructions included with the battery or when your device starts to make a loud beeping sound. That sound means that the battery is depleted and must be replaced. See the instructions above for purchase and replacement options.
FCC Public Files
Our online public file for the IPTV system is available at: Cross Cable Public File
For questions about our public file, contact us via email at: firstname.lastname@example.org or (918) 463-2921.
For questions about accessibility of our public file, contact us via email at email@example.com or (918) 463-2921.
Copyright Infringement Policy
We comply with the Online Copyright Infringement Liability Limitation Act of 1998 (“Act”). As required by the Act, we have adopted a policy to suspend or terminate services to account holders or subscribers who repeatedly infringe copyrights. We reserve the right to terminate service to a subscriber or account holder after receiving repeat notices of copyright infringement on the account. We accommodate and do not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC § 512(c)(2), we have filed with the United States Copyright Office the necessary designated agent information to facilitate notice of alleged online copyright infringement on our network. Our designated agent for notification of alleged copyright infringement and counter notification is:
NOTICE TO NEW AND EXISTING SUBSCRIBERS REGARDING TRANSMISSION OF WIRELESS EMERGENCY ALERTS (Commercial Mobile Alert Service):
Cross Telephone presently does not transmit wireless emergency alerts. Notice required by FCC Rule 47 CFR 10.240 (Commercial Mobile Alert Service).
Video Closed Captioning
For immediate closed captioning concerns, call 918-865-3311, fax 918-865-3187, or email firstname.lastname@example.org.
For written closed captioning complaints, contact Donna Davis, Manager of Video Operations, by phone at 918-865-3311, by fax at 918-865-3187, by email at email@example.com, or by mail at P.O. Box 160, Mannford, OK 74044.
Cable Leased Access
For information about leased access channels, contact Donna Davis, Manager of Video Operations by phone at 918-865-3311 or by email at firstname.lastname@example.org.
Hearing Aid Compatibility
Cross Wireless offers many devices that are Hearing Aid Compatible (HAC) for the hearing impaired.
The Federal Communications Commission (FCC) defines Hearing Aid Compatibility (HAC) for wireless devices in terms of radio-frequency (RF) emissions and telecoil coupling. Cell phones are tested to see if they comply with the FCC’s definition of hearing aid compatibility. For more information on hearing aid compatibility requirements for wireless phones please visit the FCC website or the Global Accessibility Reporting Initiative (GARI) website.
M refers to the RF emissions level of the handset device and means the device is intended for use with hearing aids in microphone mode. The higher the “M” rating number on the device, the more likely the device can be used with a hearing aid on the microphone setting.
T refers to the device’s telecoil coupling ability and means the device is intended for use with hearing aids in telecoil mode. The higher the “T” rating number on the device, the more likely the device can be used with a hearing aid on the telecoil setting. A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. To use the telecoil, generally either the hearing aid is switched to the “T” position or a button on the hearing aid is pushed to select the telecoil program. Some newer hearing aids will automatically switch to telecoil mode when using a phone. The telecoil picks up magnetic fields generated by telephones and converts these fields into sound. Telecoils are particularly useful for telephone communication because they permit the volume control of a hearing aid to be turned up without creating feedback or “whistling,” and background noise can be reduced especially when using cell phones in noisy places. A hearing health professional can determine whether a hearing aid contains a telecoil and how it is activated.
The above information was taken from the CTIA’s website, http://www.AccessWireless.org. For more information and for downloadable brochures, please visit AccessWireless.org
Cross Wireless offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. In addition to the listing of the devices below, each phone’s package is labeled with its appropriate hearing aid rating. The in-store displays will also denote HAC ratings.
PDAs (smartphones) generally have advanced features such as expandable memory, enhanced camera, Bluetooth, video, Internet access, touchscreen UI, faster processing, email, full QWERTY keypads, and in many cases Windows Office Mobile, to meet the demands of mobile business professionals and consumers.
High-Tier Phones have features for demanding users, including Bluetooth, Internet access capability, increased RAM storage or expandable memory, high-resolution color display, enhanced camera/video capability, and music/MP3 player functionality. They typically feature a modern, sleek design, often are slider form factor.
Mid-Tier Phones may have a camera, Bluetooth, or Internet access capability, but are less likely to offer video/music/media player capability. The design is typically less stylish, tends to be clamshell or flip form factor.
Low-Tier Phones offer basic wireless telephone features, may not have a camera, Bluetooth, or Internet access capability, and generally lack such features MP3 players and expandable memory. Typically utilitarian design suitable for customers using voice/text only tends to be flip or bar form factor.
A listing of Cross Wireless HAC compatible handsets can be found in the table below. Cross Wireless does not offer non-HAC compliant devices.
Phones listed in this category have been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.