Where work-life balance is possible
Join Our
Team!
We’re always on the lookout
for talented people
Our Values
Our values are essential to who we are and how we got to where we are today. They’re the values with which we greet our customers and with which we treat each other. Our OPTIC Standards:
- Ownership – We treat the customer’s experience as a personal priority.
- Professionalism – We deliver respectful, knowledgeable, and efficient service with a positive attitude.
- Troubleshooting – We effectively identify the issue, use available resources, and persistently work to find a timely resolution.
- Informative – We actively listen and provide consistent updates in a clear manner to ensure customers and other team members feel heard and stay informed.
- Customer Experience – We provide an enjoyable and memorable experience that meets or exceeds customer expectations across every interaction.
Empower people
Make someone’s day
Show up and serve
Spark change
Why Cross Is a Great Place To Work
At Cross, we’re empowered to surprise and delight our customers on a regular basis. We go overboard to make them happy, because around here, that’s just what good neighbors do.
Do we find it rewarding? You bet bet we do!
What People Are Saying
Very courteous, he called before arrival and showed up on time. He offered solutions and delivered. I was very pleased with his service and felt very comfortable with him in my home.
– Dawn
They have the best connection- you can’t beat their WiFi price! John our field tech was super helpful! Got us hooked up right away and back online within minutes of his arrival! Friendly and communicative. Highly recommend him to come anytime.
– Emily
Amazing! I have never ever had such a calm, patient installer in my life. I am 65yrs old. The gentleman whom came to assist; absolutely the same. I give Cross a ten star recommendations . Sincerely A. Soto excellent excellent Service
– Lucas
John was our Field Tech II and he was awesome! Knew what he was doing and was able to get everything done quickly. He was kind and very personable and made us feel at ease. We were able to keep going on with whatever we were doing with very little to no interruptions from him and it was wonderful. He got the job done timely and efficiently and we are so pleased.
– Devonna
Joe was super helpful and stayed solving our issues all day, even in the rain. He was courteous and answered all of our questions as well. Good guy
– Curly
The Field Tech that came out to my house to install fiber did an excellent job. Christopher was very nice and was very detailed in his work. Thankful to have a good internet company and employees that work there!
– Tim
Thanks Chris for installing our internet! You were very knowledgeable and courteous and we appreciate you!
– Andrea
Very professional, fast, and informative!
– Shirley
They did an amazing job super happy with their help and service.
